Operations Manager

Are you looking for a rewarding full-time business leadership opportunity?

We are hiring a full-time Operations Manager to join our leadership team. The Operations Manager holds a key organizational role in our company. We are looking for a long-term partner who is willing to eat, sleep, and breathe Electric Marketing Group. This role has unlimited potential, both in earnings and professional growth, therefore we will be extremely selective in this hiring process. Please do not apply unless you truly believe you have what it takes, and are ready for a long-term growth opportunity. This is a full-time remote work opportunity that will allow you to work anywhere in the world

About Electric Marketing Group:

Our vision: “We help committed people grow and impact their families, their communities and the world.”

Electric Marketing Group is a digital marketing agency that specializes in working with home service contractors. We work with clients all across the United States & Canada to help them get more customers and grow their businesses through our industry-leading programs. We not only guarantee the best results for our clients, we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage our employees to work from anywhere in the world.

We believe that our company is most productive when our employees are fulfilled, challenged, and working to achieve both their personal and professional goals, instead of putting one on hold for the sake of the other.

Our #1 Core Value: Own Your Results

This means, take complete responsibility for your results, whether they are desired or not. Own your choices, your wins & especially your failures. Through owning your failures & taking new actions, you will grow. At Electric Marketing Group, we believe if you are not growing then you are dying. This doesn’t just apply to our company, this applies to each of us as human beings. We own mistakes and use them as an opportunity to get better. The only two words you will never hear at this company are “fault” and “blame.” If this mindset does not resonate with you, please do not bother applying.

About The Job:

As the Operations Manager, you will be responsible for managing and improving the day-to-day operations of our company and our client fulfillment. This means leading meetings, managing teams, solving problems, improving policies and procedures, and working with our executive team to help strategize and implement growth projects. In short, you run the ship and help us sail faster, farther, and more efficiently without running into anything. You are a highly organized, data-driven, systems thinker who has years of experience leading teams and solving operational problems within organizations. You know that you are seriously great at what you do, and you are ready to take on the next challenge in your career in order to turbocharge your personal & professional growth.

Responsibilities:

-Oversee operational systems, processes, and infrastructure while looking for opportunities for improvement or revision

-Anticipate and track operational and tactical risks and provide strategic solutions

-Manage the day to day business of the operations, customer service, call center, and advertising departments

-Assist HR with recruiting when necessary

-Help promote a company culture that is built on growth, accountability, and performance

-Oversee budgeting, reporting, planning, and auditing

-Work with the Executive Team to develop the company’s short and long term goals, and assist in managing the projects

-Oversee and report weekly, monthly, quarterly and annual metrics

-Identify trends and assess opportunities to improve processes and execution

-Conduct short and long-term business experiments to test potential policy and operational changes

-Collaborate with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values

-Raise and track issues and conflicts, remove barriers, resolve issues of medium complexity involving clients and team, and escalate to the executive team as needed

-Assess a variety of situations and provide clarity to the team, clients, and executive team

-Stay up to date on industry regulations, trends, and technology

-Proactively address operational concerns and issues and monitor overall customer satisfaction

About you:

–Most important is mindset & drive — you hold yourself accountable to the highest standards of performance and are resilient in the face of obstacles or failure

-Critical Thinker — you can analyze systems at multiple levels of complexity, and balance the long-term goals of your company with it’s short-term needs

-Self-starter — you are comfortable working 100% remotely, managing your schedule, your team, and meeting deadlines without direct supervision

-Driven, competitive, and confident with coaching others and setting expectations

-Team player — you thrive in a team, can ask for help when needed and can delegate based on your own strengths & weaknesses

-Coachable — you are excited to participate in ongoing training and constantly push yourself to get better and better

-Strong interpersonal, verbal, and written communication skills in English

-Highly organized with excellent attention to detail when managing people and projects

-Critical thinker who loves solving problems and making systems more efficient

-Understanding of general finance and budgeting including profit and loss, balance sheet, and cash-flow management

I-Excited to build a long-term management career in our company

-3+ years of experience in management, operations, and leadership

-1+ years experience in digital marketing highly preferred

Compensation:

Starting salary will depend on experience. This position has the opportunity for significant earnings, profit share, and stock options based on performance.