Refund & Cancellation Policy
By working with Electric Marketing Group (EMG), you agree to the following terms:
While EMG prides itself in offering a month-to-month service, we do have a strict cancellation policy in place to help us run our services more smoothly.
This cancellation policy is activated immediately upon the first payment that is remitted to EMG. In other words, as soon as we begin working together, you agree to the following terms:
If you’d like to cancel or pause EMG’s monthly services, you must notify one of our team members in writing at least 72 business hours before your next payment is due.
If you write to us 72 hours before, the day of, or the day after your payment, we cannot cancel or pause services for that month. With that in mind, we are happy to cancel or pause services for the following month.
EMG does not do any sort of refund. As soon as the payment goes through, EMG cannot reverse it. The only way to prevent a future payment from going through is by notifying one of the EMG team members in writing at least 72 business hours before it goes through.
We understand that this is a very strict cancellation policy, but this is the only we are able to offer a month-to-month service and solution.
Thank you for your understanding in advance,
– The EMG Team